Log A Service Call

Press the up arrow or number 2 and hold down for 10 seconds. The keypad will say confirm reboot. Press the enter key to confirm. The door will recalibrate.
Press the reset button, accessed through a hole on the left hand side underneath the key pad using a pen or similar.
Switch the mains power off and then on after 30 seconds. Press the egress button if fitted when the door is in lock mode otherwise change the mode to auto before switching the power off.

If the problem persists please fill out the information below to log a service call out or help desk assistance to call you.

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request for service Log A Service Call

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Log A service Call
Service Required : *	Onsite Service Help desk assistance only
Business Name : *
Contact Phone Number : *
Email Address :*
Site Address :*
Billing Name & Address :*
Serial Number :*
Serial Number not Available :	Serial Number not Available
Urgency Of Your Service Call :	Immediate within 4 hours Same day within 8 hours Non Urgent within 72 hours Generally responded the next business day
Problem Description :